Terms & Conditions

General

Classes are subject to change, please check the Erabelle schedule for details and updates.
In order to reserve a spot, classes must be prepaid.
Drop-Ins are welcome, but a spot cannot be guaranteed.
Memberships auto-renew each month until cancelled.
Grip socks are required for all classes and are available for purchase at the studio.
New Clients should arrive at the studio at least 10 minutes prior to class in order to receive a tutorial on all equipment and sign any applicable waivers.
New Clients will not be able to participate in class if they arrive at the studio less than 5 minutes before class start and class credits will not be refunded - this is to ensure safety and a timely class start.
Existing clients will have their spot held up to 5 minutes after class start, after 5 minutes their spot may be given to a standby client.

Purchases, Cancellations & Refunds

All sales are final and non-refundable, except for new memberships within the first 3 business days (class packs and drop-ins do not apply).

If you’d like to cancel a new membership, you may do so within 3 business days of signing up by providing written notice to Erabelle via email at support@erabellestudio.com or in person at the studio. If you cancel within this window, you’ll receive a full refund of all payments made — less a prorated fee for any days used — within 15 days of us receiving your cancellation notice.

After this 3-day period, all membership sales are final, though you may still be eligible to freeze or cancel your ongoing membership under the terms below.

Memberships require a 3-month minimum commitment from your sign-up date. Cancellations cannot be processed until this initial 3-month period has been completed.

Once your 3-month minimum commitment period has ended, you’re free to cancel anytime. Simply cancel through the Erabelle app or website — no phone calls, no retention pitches, no runaround required.

Class Packs & Single Classes

Class packs (e.g., 5-packs, 10-packs) and single class purchases are final and non-refundable. Classes are valid for 3 months from the date of purchase unless otherwise stated in the applicable promotion or offer.

Limit 1 class per day. Additional classes booked on the same day will be charged at the rate of $21 per additional class.

Monthly Unlimited

Limit 1 barre class and 1 Pilates class per day. Additional classes booked on the same day will be charged at the rate of $21 per additional class.

A valid credit card is required to be kept on file.

Please note that we don’t offer refunds on any packages or memberships — all purchases are final, except as expressly stated under “Purchases, Cancellations & Refunds” above.

Age Requirements

Members and class participants must be at least 16 years of age to attend regular studio classes. Exceptions apply only to classes explicitly designated for other age groups (such as Mommy & Me classes) or as otherwise noted in the class description.

Participants ages 16–17 may attend classes with signed parental or legal guardian consent. A waiver requiring the participant’s date of birth must be completed and signed by a parent or legal guardian prior to attending any class.

This age requirement does not apply to our Play Room, which welcomes children ages 6 weeks through 12 years under its own separate guidelines.

Studio Policies

Illness Policy

Please do not attend class if you are experiencing fever, vomiting, diarrhea, persistent coughing, or other symptoms of a contagious illness. Erabelle staff may ask a visibly ill client to leave the studio; class credits will be refunded to your account in this situation.

Cell Phones

Out of respect for instructors and other members, phones should be silenced and put away during class. Phone use on the studio floor, including photography or video of other members, is not permitted without staff approval.

Code of Conduct

Erabelle is committed to providing a safe, respectful environment for all members and staff. Harassment, discrimination, or abusive behavior toward instructors, staff, or other members will not be tolerated and may result in immediate removal from the studio, suspension, or termination of membership without refund.

No Outside Solicitation of Instructors

Members may not solicit Erabelle instructors to provide private, off-site, or independent instruction outside of classes booked and paid for through Erabelle.

Studio-Initiated Cancellations

If Erabelle cancels a class due to weather, instructor unavailability, or other circumstances, affected clients will receive a full class credit or refund, at Erabelle’s discretion, and will be notified as soon as reasonably possible via the Erabelle app, email, or text.

Cancellations

Change of plans? No worries. We have a 12-hour cancellation policy.

Just cancel your class 12 hours or more before class and you will receive a full credit back onto your account without penalty fees.

Late cancellations will be charged a $15 fee, and no-shows will be charged a $25 fee for all class types except limited monthly memberships. Limited monthly memberships will lose their credit but will not be charged a penalty fee.

Class packages that are charged a penalty fee will have their class credit added back to their account after fees are assessed for late cancels and no-shows.

All classes should be cancelled via the Erabelle app or online.

Waitlist

Class already full? Join the waitlist — it moves!

To join the waitlist, you must have a class credit in your account.

If a spot opens up, you will be notified by email and text.

To receive these reminders, your profile must be set to accept notifications and reminders. Please ensure you are opted in to receive text messages (you can update this in the Profile section of the Erabelle app).

Clients on the waitlist may be automatically moved into class up to 2 hours prior to the scheduled class start time.

If you are added to class from the waitlist and cannot attend, please utilize the Erabelle app to cancel your booking. Calls, emails, and texts requesting removal from a class after being added from the waitlist will not be accepted.

If you are added to class from the waitlist and late-cancel or no-show, fees will apply — no exceptions.

Please be mindful of your presence on the waitlist and remove yourself if you can no longer make it to class, so that others may attend.

If you are on the waitlist for an early morning class, please note that you may be added to the class in the middle of the night and up to 2 hours prior. If you are unsure whether you will attend or do not wish to wake up early unless your spot is confirmed, please remove yourself from the waitlist before going to bed to avoid any late-cancel or no-show fees.

If spots remain open within 2 hours of class start time, you may receive a notification allowing you to add yourself to the class.

If you are signed up for multiple waitlisted classes on the same day, you will be responsible for each class you are added to. Please monitor your waitlist position and cancel any unwanted times to avoid charges.

Account Freezing

To freeze your membership, please email the studio at support@erabellestudio.com to request a freeze and provide specific start and end dates. Memberships require a 3-month minimum commitment from your sign-up date, and thus memberships cannot be frozen within the first 3 months. Memberships may be frozen for a minimum of 1 month and a maximum of 3 months. Members may freeze their account only once per calendar year. Freeze requests must be submitted at least 10 days before your next scheduled billing date. Requests submitted after this deadline may not take effect until the following billing cycle.

Freeze Fees

A reduced monthly fee will apply while your membership is frozen:

Monthly Membership: $25/month
Unlimited Membership: $50/month

Eligible Reasons for Freezing

Medical reasons (documentation may be required)
Extended time away (e.g., travel, relocation)
Other circumstances may be considered at management’s discretion

Reactivation

Your membership will automatically resume regular billing and access at the end of your specified freeze period unless you notify the studio otherwise.

SMS Text Messaging Program Term

1. Program Description

By opting in, you agree to receive recurring automated text messages from Erabelle ("we," "us," "our") at the mobile number you provided. Messages may include class reminders, waitlist updates, account alerts, promotional offers, customer support follow-ups, etc. Consent to receive these messages is not a condition of any purchase.

2. Message Frequency

You may receive up to 4 messages per month. Message frequency may vary depending on your activity and interactions with us.

3. Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

4. How to Opt Out and Get Help

You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@erabellestudio.com.

5. Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Link to Privacy Policy: https://www.erabellestudio.com/privacy-policy